FAQ
Freight:
Customers only need to pay the basic cost of shipping - $19, no matter how many you order, you needn't to pay any extra freight for the order.
Frequently Asked Questions\:
1. How do I place an order?
Just choose the paintings you like and then send us your order.
2.What size can be available?
Our general sizes are 8*10inch,16*20inch,'20*24inch,24*36inch,36*48inch,30*40inch,48*72inch. However, customers can require any other sizes.
3.Can you do family portrait?
Of course. A family portrait keeps the cheerful moment permanently. Don't be hesitated. Just email us the photos.
4.Can I modify the custom painting and change some of the details?
Our artists can change the paintings as your request, such as people can be eliminated or added. Clothing, hair and eye color and backgrounds can be changed. We can even combine two photos to make one painting. Please put your modification requests on the order.
5.Are you selling the originals or reproduced arts?
We sell only reproductions. Some paintings we are selling are reproductions of masterpieces and some are reproductions of the works by our experienced artists.
6.Is it possible to send me an free samples?
Sorry we don’t offer free samples but I’d like to suggest you place a sample order to test our quality.
7.Do you sell paper frames?
Yes, we can. Please feel free to contact us for details.
8.Do you print on canvases?
Sorry to inform you that we don't offer print paintings currently. Our paintings are 100% hand-made paintings.
9.Are the paintings already stretched? Do you sell stretcher bars?
Normally the paintings are not stretched. But we can stretch them if you need.
10.What about the custom painting cost?
The prices for our custom paintings depend on the sizes of the paintings and the complexity of the pictures. So please mail us the pictures then we will quote for you.
11. Can I give you a list of specific names to make the signature?
we also can make the signature as your requests
12.How about the package?
The paintings are packed in hard tubes or hard boxes so that they will be well protected.
13.You can visit the gallery?
Of course, you are welcome to Paris!
14.Are they interlayed with some material (plastic) when you pack paintings?
Yes, they are separated with protective plastic interlayers
15.If I send payment to you, do you send me confirmation that you have received it?
You will be informed once your payment was well received.
16.How close is the likeness to the original I send, in detail and color?
We can’t guarantee exact likeness to the originals, but will try our best to make it close to the originals and keep the feeling of art.
17.Can you ship paintings by post?
Of course, shipping by post is available. Also we can ship by courier service like DHL,UPS, FedEx,EMS, TNT, moreover air freight or sea delivery
18.Can you ship paintings with frames?
Yes, we can. Please choose frames which catch your eyes .
19.How you shipping the frames?
The frames are usually shipped by sea. If the quantity is not big enough, they also can be shipped by air.
20.Can I track my shipment?
Sure, the tracking number will be sent to you as soon as your order is shipped.
21.Do you do customs clearance?
Normally, the shipper will help you to arrange customs clearance. In some cases, it may need your assistance especially by air freight or sea delivery.
22. Do you know how much import tax we have to pay?
You’d better consult with your local customs, since different countries have different rules.
23.Is it refundable if we are not happy with the paintings?
Generally, there are three methods to resolve it. 1) We can refund it if it is our obligation. 2) We can replace part of them if they are not the expected. 3) We can reach an agreement to minimize our mutual loss.
24.How long does it take before I get the painting?
Normally it takes 4 weeks maximum. Most of the paintings are delivered in 3 weeks, but count on 4 just to be sure.
25.Who paints these paintings?
The painters are high qualified. They hold at least Bachelor Degree in fine arts.
26.Can you deliver to my country?
Yes, the delivery is worldwide. We deliver anywhere you want.
27.Are the paintings well packed?
Yes, the paintings are shipped in hard plastic tubes.
28.Can you make a painting that is not on your site?
Yes, our artist can make any painting you want. These are all professional reproduction painters. Just send an e-mail to oilpainting-city@hotmail.com with the picture of the painting and the size you want it. We will tell you the price, no obligations.
29.Why are we so cheap?
Because We paint for you directly - No middle people! If customers will keep asking us this question... We will raise our prices!
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